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Freshdesk is an On demand Customer support software for multi-channel and social Customer Support.

Freshdesk combines traditional customer support channels like Email & Phone seamlessly with new social channels like Twitter, Facebook etc.

Freshdesk includes a full-fledged community management port...

Freshdesk is an On demand Customer support software for multi-channel and social Customer Support.

Freshdesk combines traditional customer support channels like Email & Phone seamlessly with new social channels like Twitter, Facebook etc.

Freshdesk includes a full-fledged community management portal where customers can ask questions, get answers and report problems.

Freshdesk allows you to collect ideas from customers and allows users to vote on those ideas

Core Team Members

Right now we are 6 people in all. My CEO,Girish Mathrubootham takes care of Product management, marketing, UI prototyping etc. My co-founder Shan is the CTO and technology architect.Kiran and Shihab are Senior developers. Parsuram is the web developer who works on all the CSS and UI/UX stuff. I handle customer support and presales specialist and also doubles up as QA. We will be hiring a rails developer and a web developer in a few months after our release.

Company Vision & Future

Right now the plan is acquire customers and round out the feature set to offer complete and compelling feature set. There are no major expansion plans. Initially we wanted to build the social features into the product but the early feedback from our user community was very clear - they needed more core features like multi-product support etc. before they worry about social support features. We quickly re prioritized the feature set and now have an exciting customer pipeline.Five years from now all customer support helpdesks will be on the cloud, and a good portion of customer support will happen on the walls of the company’s facebook page and also through Twitter. Today the marketing team owns the Facebook page and the Twitter account - this will make way to customer support people owning these accounts as supporting customers on social networks.

Press Links

• http://bit.ly/h7OYZK
• http://bit.ly/hA9qwZ
• http://bit.ly/el5YA6

Freshdesk Activity